Frequently Asked Questions

Browse your favorite products, select the size and quantity, add the item to your cart, and proceed to checkout. Complete your payment to confirm your order.

We accept secure online payment methods, including major credit cards, debit cards, and other payment options available at checkout.

Yes. FP Collection currently ships within the United States only.

Orders are generally delivered within 8–10 business days after processing. Delivery times may vary depending on the shipping carrier, location, holidays, and other unforeseen circumstances.

Once your order is shipped, you'll receive a tracking number and shipping details via email or whatsapp so you can monitor your delivery.

Orders may be cancelled before they are shipped. Once an order has been dispatched, cancellation may not be possible. Please contact us as soon as possible if you need to cancel your order.

Eligible products can be returned or exchanged within 7 days of delivery. Items must be unused, unwashed, undamaged, and returned with their original tags and packaging.

Returns are available for eligible orders delivered within the USA only.

Please contact FP Collection within 48 hours of delivery with your order number and clear photos of the product and packaging. Our team will review the issue and help arrange an appropriate resolution.

Check the Size Guide available on the product page before placing your order. If you're unsure about the right size, contact our customer support team for assistance.

If your order has not yet been shipped, contact us as soon as possible to request an address change. Once the order has been dispatched, we may not be able to change the delivery address.

You can contact our customer support team:

Email: info@fpcollect.com
Phone: +852 6263 0364

We're happy to assist you with questions about products, orders, shipping, returns, or exchanges.