Refund policy
At FP Collection, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.
Returns & Exchanges
- Eligible products can be returned or exchanged within 12-15 days of delivery.
- Items must be unused, unwashed, undamaged, and returned with their original tags and packaging.
- Returns that do not meet these conditions may not be accepted.
- This return policy applies to orders delivered within the USA only.
Non-Returnable Items
The following products are not eligible for return or exchange:
- Customized or personalized products
- Clearance or final-sale items
- Items without original tags or packaging
- Used, washed, damaged, or altered products
Refunds
- Once we receive and inspect your returned item, we will notify you about the approval status.
- Approved refunds will be issued to the original payment method.
- Original shipping charges are non-refundable unless the return is due to an error on our part.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.
Please provide:
- Order number
- Clear photos of the product
- Photos of the packaging, if applicable
After reviewing the issue, FP Collection will provide an appropriate resolution, such as a replacement or refund.
How to Request a Return
To request a return or exchange, contact our customer support team with:
- Order Number
- Name
- Reason for Return
- Photos, if applicable
Our team will provide you with the return instructions.
Please do not send a return before receiving confirmation from our customer support team.
Contact Us
FP Collection
Email: info@fpcollect.com
Phone: +852 6263 0364
Returns are accepted for eligible orders delivered within the USA only.