Shipping policy
At FP Collection, we are committed to delivering your order safely and on time. We currently ship within the United States only.
Order Processing
- Orders are typically processed within 1–3 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
- Processing may take slightly longer during sales, holidays, or promotional periods.
Shipping Charges
- Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.
- FP Collection may offer free shipping on selected orders or promotional offers.
Delivery Time
- Orders within the USA are generally delivered within 8–10 business days.
- Delivery times are estimates and may vary due to courier delays, weather, holidays, or other unforeseen circumstances.
Order Tracking
Once your order has been shipped, you will receive a confirmation email or whatsapp with your tracking number and courier details, allowing you to track your delivery.
Shipping Address
Please make sure your shipping address, ZIP code, email address, and phone number are accurate when placing your order.
FP Collection is not responsible for delivery delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.
Damaged or Lost Packages
If your package arrives damaged, please:
- Take clear photos of the package and product.
- Contact us within 48 hours of delivery.
- Provide your order number and photos so we can review the issue.
If your package is lost or significantly delayed, please contact us. We will work with the shipping carrier to help resolve the issue.
Delivery
Orders are shipped through trusted shipping carriers and are securely packaged before dispatch. Depending on the carrier, a signature or delivery confirmation may be required.
Contact Us
If you have any questions about shipping or your order, please contact us
Email: info@fpcollect.com
Phone: +852 6263 0364