Privacy policy
At FP Collection, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or make a purchase.
1. Information We Collect
We may collect information when you:
- Create an account
- Place or attempt to place an order
- Subscribe to our newsletter
- Contact our customer support
- Participate in promotions, surveys, or other website activities
The information we collect may include:
Personal Information
- Full Name
- Email Address
- Phone Number
- Billing Address
- Shipping Address
- Payment information, which is securely processed through third-party payment providers
Device & Technical Information
- IP Address
- Browser Type
- Device Information
- Operating System
- Website Usage Data
- Cookies and Similar Technologies
Order Information
- Products Purchased
- Order History
- Payment Status
- Shipping Information
- Return or Exchange Information
2. How We Use Your Information
We may use your information to:
- Process and fulfill your orders
- Process payments securely
- Provide customer service and support
- Send order confirmations and shipping updates
- Improve our website, products, and services
- Personalize your shopping experience
- Send promotional emails and offers where permitted
- Prevent fraud and unauthorized transactions
- Comply with applicable laws and regulations
3. How We Share Your Information
FP Collection does not sell or rent your personal information.
We may share your information with trusted service providers when necessary to operate our business, including:
- Payment processors
- Shipping and delivery providers
- Website hosting and technology providers
- Email and marketing service providers
- Analytics providers
- Government agencies or legal authorities when required by law
These service providers are expected to use your information only as necessary to provide their services or comply with legal requirements.
4. Data Security
We use reasonable technical and organizational measures to help protect your personal information from unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of online transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security of your information.
5. Cookies & Tracking Technologies
FP Collection may use cookies and similar technologies to:
- Remember your preferences
- Improve website functionality
- Analyze website traffic
- Personalize your shopping experience
- Measure marketing and advertising performance
You can manage or disable cookies through your browser settings. However, disabling cookies may affect certain features of our website.
6. Your Privacy Rights
Depending on the laws applicable to you and your state of residence, you may have certain rights regarding your personal information, including the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of certain personal information
- Opt out of certain marketing communications
- Withdraw consent where applicable
- Request information about how your personal information is collected and used
To exercise applicable privacy rights, please contact us using the information provided below.
7. Third-Party Links
Our website may contain links to third-party websites or services. FP Collection is not responsible for the privacy practices, security, or content of these external websites.
We recommend reviewing the privacy policy of any third-party website before providing personal information.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, services, or applicable laws.
Any changes will be posted on this page, and the updated policy will become effective upon publication.
10. Contact Us
If you have questions about this Privacy Policy or how your personal information is handled, please contact us:
Email: info@fpcollect.com
Phone: +852 6263 0364